Customer & Project Delivery Manager

The customer delivery manager will serve as the primary contact point for the client/partner after product sale, and will manage the required implementation steps and timeline for delivery. He or she will bridge between the technical engineering and product teams and the client/partner during the integration period to ensure the client’s ability to extract the most value from the product and that the project is delivered on time to the customer’s full satisfaction.

Roles & Responsibilities

• Work with the Sales and Presale teams to define and deliver a Statement of Work (Implementation Plan) to manage the implementation process with the client
• Maintain a detailed understanding of products and services, assist customers with questions  
• Manage long-term cyber security implementation projects 
• Assist customers and partners as needed with setting up training and implementation programs  
• Working closely with Technical Pre-Sales Engineers, Sales Managers and Product Managers to ensure customer satisfaction and timely solution for customer problems
• Assist in creating training and educational materials  
• Proactively engage customers to improve all aspects of the customer experience with the company
• Provide a weekly report to the CPO and management 
• Manage a list of customer-reported issues and track their handling to meet SLA and maximize customers delight

Please apply at: jobs@radiflow.com